Terms of Website Use

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Reliance On Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or relying on the information from this site and to the fullest extent permitted by English law. We exclude all liability for loss or damages, directly or indirectly, arising from the use of this site.

Information about us

gemoutlook.com is a site operated by GEMOUTLOOK Online Shopping (“We”). Our office is: Cotton Court, Church Street, PR1 3BR Preston.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide on our site without notice (see below). We will not be liable if, for any reason, our site is unavailable at any time or for any period.

Payment Options

a)PayPal Express

We are able to accept Credit Card, MasterCard, Delta, Maestro, Visa, Visa Electron and Solo or American Express through PayPal Express, although we reserve the right to vary these from time to time without notice. We also accept payment via PayPal.

PayPal allows you to pay for goods simply and securely. Great for when you’re on the go and don’t have time to input your card details. Simply enter your email and password and PayPal will do the rest. If you already have a PayPal account, opt to pay by PayPal in the checkout process. Don’t have an account? Find out more about PayPal and sign up for free.

We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. We will let you know if products are not available for any reason after we have accepted your order. We will refund amounts already paid by PayPal Express.

You are responsible for payment of all orders placed using your username and password.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Please note that: All Trademarks and brand names used here are for identification purposes only. These names and Trademarks belong to their registered owners.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us, hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site.

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.


Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact sales@gemoutlook.com.

Thank you for visiting our site.

Last update: 11th February 2019



  1. Introduction

These terms and conditions of sale of goods (referred to below as “Terms of Sale”) relate to items supplied to you through this website www.gemoutlook.com (referred to below as the “Site”) and should be read in conjunction with the which shall also apply. You should understand that by registering and/or ordering any of the goods on the Site, you agree to be bound by the Terms of Sale. In these Terms of Sale references to “you”, in the case of a person under 18 years old placing an order, include references to the relevant parent or guardian, being the cardholder, or PayPal account holder, or eBay account holder, who actually places and pays for the order on the child’s behalf.

  1. Information about us

The Site is operated by GEMOUTLOOK Online Shopping (referred to below as the “Company”, “we” or “us”) and the Company is registered in England & Wales as a. The business office address and main trading address of the Company is: Cotton Court, Church Street, PR1 3BR Preston.  We are not VAT registered.

  1. Your status

By placing an order through the Site, you warrant that you are a resident of the United Kingdom or the European Union and are legally capable of entering into binding contracts and that you are at least 18 years old.

  1. Formation of the contract

4.1 These Terms of Sale apply to all goods supplied by the Company.

4.2 No contract exists between you and the Company for the sale of any goods until the Company has received and accepted your order and sends you an order confirmation in a durable format such as in writing or by email to the address or email address you have given. Once the Company does so, there is a binding legal contract between you and the Company.

4.3 The contract is subject to your right of cancellation (see below).

4.4 The Company may change these Terms of Sale without notice to you in relation to future sales.

  1. Description and price of the goods

5.1 The description and price of the goods you order will be as shown on the Site at the time you place your order.

5.2 The goods are subject to availability. If on receipt of your order the goods or certain of the goods you have ordered are not available in stock, the Company will inform you as soon as possible, and in any event on or before the dispatch confirmation, and will refund or recredit you, your PayPal account or your bank account for any sum that has been paid by you or charged to your credit or debit card or to your PayPal account or to your bank account for the goods concerned.

5.3 Every effort is made to ensure that prices shown on the Site are accurate at the time you place your order. If an error is found, the Company will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the Company will refund or recredit you, your PayPal account or your bank account for any sum that has been paid by you or charged to your credit or debit card or your PayPal account or your bank account for the goods.

5.4 In addition to the price, you may be required to pay a delivery charge for the goods, as shown in the section on the Site about delivery.

5.5 The price of the goods and delivery charges are inclusive of VAT.

  1. Payment

Payment for the goods and delivery charges can be made by any method shown on the Site at the time you place your order. We will not charge any of the payment methods listed until we have accepted your order and we send you an order confirmation email.

  1. Delivery & Risk

7.1 The goods you order will be delivered to the address you give when you place your order, except deliveries that are made outside the United Kingdom or the European Union.

7.2 If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of alternative arrangements.

7.3 Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within 30 days of your order. However, the Company will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, the Company will inform you as soon as possible.

7.4 You will become the owner of the goods you ordered when we have received full payment of all sums due in respect of the goods you have ordered, including the delivery charges.

7.5 You will be responsible for risk of loss of or damage to the goods once they have been delivered to you or collected by you pursuant to the alternative arrangements in paragraph 7.2 above or collected by you from our offices.

7.6 Goods delivered to our office must be collected within 30 calendar days starting from the day of delivery. If you do not collect the goods within 30 calendar days your order will be cancelled by us and a refund processed. At such time the goods ownership will then pass back to the Company.

7.7 Pursuant to 7.6 above, any delivery charge paid at the time of ordering will not be refunded if you fail to collect the goods within 30 calendar days.

  1. Your right of cancellation

8.1 You have the right to cancel the contract at any time up to the end of fourteen (14) calendar days after you receive the goods (see below).

8.2 To exercise your right of cancellation, you must give written notice to the Company by hand or post, fax or email, at the address, fax number or email address shown here, giving details of the goods ordered and (where appropriate) their delivery. You may also contact the Company by telephone.

8.3 If you exercise your right of cancellation after the goods have been delivered to you or collected by you, you will be responsible for returning the goods to the Company at your own cost. The cost of this return is dependent on weight and can vary from courier to courier. The goods must be returned immediately to the Company’s address set out in paragraph 2 above. You must take reasonable care to ensure the goods are returned to the Company in their original condition and in their original packaging and not damaged in the meantime or in transit.

8.4 Once you have notified the Company that you are cancelling the contract, the Company will refund or recredit you, your PayPal account or your bank account within 14 days for any sum that has been paid by you or charged to your credit or debit card, your PayPal account or your bank account for the goods.

8.5 If you do not return the goods as required, the Company may charge you a sum not exceeding the direct costs of recovering the goods.

8.6 You do not have the right to cancel the contract if the order is for goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly. The Company will notify you at the time your order is accepted if this applies.

8.7 You must take reasonable care of the goods whilst they are in your possession prior to their return for cancellation or for any other reason. If you fail to comply with this obligation we may have a right of action against you for compensation.

  1. Warranty

9.1 All goods supplied by the Company are warranted free from defects for 28 days from the date of supply. This warranty does not affect your statutory rights as a consumer.

9.2 If you wish to return the goods because you claim that the goods are defective (i.e. “faulty”) you may do this within 28 days of delivery by first contacting our customer services team at sales@gemoutlook.com who will advise you of how to do this and then by posting the goods back to us at the address given in paragraph 2 above. You may specify whether you require a refund or a replacement. Please refer to our returns policy.

9.3 We will examine the potentially defective returned goods and, provided that you have complied with paragraph 9.8 and where you have required a refund we will notify you of your refund within a reasonable period of time. We will endeavour to process the delivery of a replacement or the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund or replacement for the returned goods.

9.4 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Company or manufacturer, failure to follow the Company’s instructions, or any alteration or repair carried out without the Company’s approval.

9.5 If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify the Company in writing at the address, fax number or email address shown here and if relevant, see our returns policy.

9.6 Any goods which you have returned to us because of a defect will, if you have requested a refund, be refunded in full, including a refund of delivery charges for sending the item to you and the postage cost in returning the item to us will be met by us. You will be given details about this when you contact our customer services team in accordance with paragraph 9.2 above.  If you have requested a replacement, the replacement will be sent to you free of charge.

9.7 Where you are not satisfied with the goods for any other reason you can return the goods and follow the procedure in our returns policy.

9.8 In all cases the goods must be returned with proof of purchase, in the same condition in which you received them, in the original packaging.

9.9 Our liability for losses you suffer as a result of us breaking our contract with you is limited to the price of the goods you purchased and any losses which are a foreseeable consequence of us breaking the contract. This does not limit our liability for death or personal injury caused by our negligence or under section 2(3) of the Consumer Protection Act 1987 or for fraud or fraudulent misrepresentation.

9.10 Nothing in this paragraph 9 or our returns policy affects your statutory rights.

  1. Data protection

10.1 The Company will take all reasonable precautions to keep the details of your order and payment secure in accordance with our Privacy Policy, but unless the Company is negligent, the Company will not be liable for unauthorised access to information supplied by you.

10.2 Except as stated otherwise in our Privacy Policy the Company will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. The Company will notify you of goods and offers that may be of interest to you from time to time, provided you have ticked the appropriate box on registration. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to the Company at sales@gemoutlook.com

  1. Applicable law

These Terms of Website Use, Terms of Sale and the Privacy Policy will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.

Last update: 11th February 2018