At Gemoutlook we are seriously and totally committed to protecting the privacy of our site visitors and customers. The Gemoutlook team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. arranging for a product to be sent to you.

Your Consent

We will not rent or sell your name, address, email address, credit card information (important part of your credit card information is encrypted) or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. If you have purchased from our store online, subscribed to one of our newsletters and entered any of our competitions, or advised us of your email address, postal address & telephone number we may occasionally update you on news and special opportunities via email, post & or telephone.

Communication & Marketing

By subscribing to our newsletter or by becoming a registered member of Gemoutlook and providing Gemoutlook with your email, postal address, telephone number you consent to receive communication from us about our latest products and special offers (Our emails refer to your Gemoutlook membership and the products & services we offer including bags, clothes, jewellery, accessories etc.) which we think may be of interest to you.

Opting out of Communication

All Gemoutlook members have the option to opt-out of receiving marketing communications from us and/or selected third parties. This can be completed by clicking the unsubscribe link in our emails or informing through our Contact Form.

Checking your details

If you wish to verify the details you have submitted to Gemoutlook you may do so by logging into your account or by contacting us via the email address or address given on our Contact Us page. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your email address and billing address details or any other information we might deem right to have before giving you your details. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your computer to access your personal information - write it down and keep it somewhere safe.

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. More information is available on our Cookie Policy page.

Contacting us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement please do not hesitate to contact our customer service team, who will be delighted to answer any questions you may have.

You can contact our Website Customer Service via the email address or address given on our Contact Us page