Cancellations, returns and refunds
All our customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations. As a customer. your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
To meet the cancellation deadline, please notify us via email(info@Gemoutlook.com). If you are in possession of the goods it’s your duty to retain them and take reasonable care of them. You must send the goods back to us in the same condition you received it and return it to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
Products You Cannot Cancel or Return
You will not have any right to cancel an order for the supply of any of the following goods:
a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
b) a contract for passenger transport services – such as bus, rail or flight tickets.
c) The supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer’s specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly – such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance – for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
1.25 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
Returning Damaged or Faulty Items
We try our best to ensure that your purchases arrive with our customers in perfect condition. If you receive a delivery and it is damaged, please refuse the delivery and notify us within 24 hours. If an item is damaged within the box, please email us 24 hours of delivery and we will advise how to proceed from there.
We are unable to accept a return of goods damaged in transit unless you email us within 24 hours of receipt of your order.
Once we receive the item back we will inspect it and if we confirm it is faulty we will with replace, repair or refund.
In the case that an item is not faulty, we will return the item to the customer at their cost. We will hold the item for 30 days.
Our orders are delivered by
Our delivery charges range from £0 to £5
Yodel Packet – 2-4 days
Yodel Express – 1 day delivery if ordered before midday
Yodel Economy – 2-4 days
Yodel Northern Ireland 2-3 days
Yodel Highlands & Islands 3-5 days
Royal Mail – non trackable
We try our best to keep our stock levels exact and up to date. If however we oversell on an item, we reserve the right to cancel the order. We may inform you by email and if we have a restocking date we will inform you of this giving you the option to keep the order processing until that date.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.